How do I get to Sharonviews Virtual ebranch site?

First, you must have access to the Internet. Once you have gained access, type in the following address: www.sharonview.org.
This will take you to the Home Page.

How do I sign-on?

On the Home Page, under Quick Access, you will see an icon that says, ebranch. Click on the icon and you will be sent directly to the Virtual Branch Sign On page. You will be asked the following:

Logon ID = Sent to you via email
Security Code = sent to you via email

Click on the OK button. You are then directed to the first step of the enhanced authentication process.

If you need help or have any questions, email us at e-services and we will be happy to help you. Keep in mind that this email address is not secure like the email contained within ebranch, so please do not email any confidential information.

If you are opening a new product, let your representative know that you are on ebranch, and would like this new product added to your Account Summary list on ebranch.

How do I change my password?

Select the Self Service tab. In the Security Information section, click Change Security Code. Fill in the required blanks and click on OK.

Will the transactions that I perform on ebranch process immediately?

Yes, and your account balances will be immediately updated.

What does ebranch~epay consider a Business Day?

Monday through Friday, not including holidays, before 2:00pm. Click here for the holiday schedule.

If I set up an automatic transfer on ebranch~epay, and the payment is due on a Saturday, Sunday, or holiday, will my payment automatically pay on the date it is due?

No. ebranch~epay daily processing time is 2:00pm EST on each business day. It will process the next business day at 2:00pm.

What will happen if I set up an automatic transfer in ebranch for a Sharonview FCU loan that is already set up to transfer automatically at the Credit Union on the main computer system (CUBE)?

The automatic transfer will happen twice. Once during the main computer system (CUBE) daily processing, and the second time during ebranch daily processing. Call 704-969-6700, or 800-462-4421 to stop the CUBE automatic payment, or cancel the ebranch payment on your system.

How do I contact someone at the Credit Union through ebranch~epay?

Click on Contact Us in the top right corner of the webpage and you will be in the Compose New Mail area. Compose your message and click OK. Someone at Sharonview will respond to your request, and send an answer back to you by the end of the next Sharonview business day. To check your ebranch~epay mail, click Inbox Messages (next to Compose New Mail).

Can I pay my bills to Sharonview, and other creditors using ebranch~epay?

Yes, you can set up transfers within ebranch for your Sharonview loans. You can set up your bill payments to all other creditors through epay.

If Im having problems accessing ebranch~epay, what do I do?

Please e-mail Sharonview e-services, and request assistance with ebranch~epay. Keep in mind that this email address is not secure like the email contained within ebranch, so please do not email any confidential information.